Privacy Policy

Fenntastic Outdoor Adventures ("we," "us," or "our") operates the website fenntasticoutdoorsadventures.com and provides fishing charters, lodging, and related outdoor services on the St. Lawrence River in Ogdensburg, New York. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding it.

By using our website, booking a trip, or providing your information to us in any other way, you agree to the terms of this Privacy Policy.

Information We Collect

We collect information you provide to us directly, including when you submit our booking form, send us a message, call or text us, or stay at our lodge. The information we collect may include: Your full name, your phone number, your email address, trip preferences (trip type, target species, party size, dates), any notes or messages you choose to share with us, booking and payment information, when applicable, lodging guest information, when applicable. We may also automatically collect limited technical information when you visit our website, including your IP address, browser type, the pages you view, and the date and time of your visit. We use this information to operate and improve the site.

How We Use Your Information

We use the information you provide to: respond to booking inquiries and confirm trips, communicate with you about your booking, trip details, weather updates, and pre-trip instructions, process payments and deposits, send you trip reminders and follow-up communications, send you marketing messages, including offers, season announcements, and review requests, only if you have given consent to receive them, respond to your questions, requests, and feedback, improve our services and our website comply with legal obligations.

SMS / Text Messaging

If you opt in to receive text messages from Fenntastic Outdoor Adventures, we will use your phone number to send you messages related to your booking, trip updates, and — if you've consented — occasional offers and review requests.

Mobile information, SMS opt-in data, and consent will not be shared with any third parties or affiliates for marketing or promotional purposes.

The phone numbers and consent we collect for text messaging are used solely by Fenntastic Outdoor Adventures to communicate with you. This information is not sold, rented, or shared with outside parties for any marketing purpose.

Message and data rates may apply. Message frequency varies. You may opt out at any time by replying STOP to any text message. For help, reply HELP. After you opt out, we will not send you further marketing text messages, though we may still send transactional messages related to an active booking.

Email Communications

If you provide your email address, we may send you messages related to your booking, our services, and — if you've consented — occasional marketing communications. You can unsubscribe from marketing emails at any time using the unsubscribe link in any marketing email. Transactional emails related to an active booking are not subject to unsubscribe.

How We Share Your Information

We do not sell your personal information. We do not share your personal information with third parties for their marketing purposes.

We share information only in these limited circumstances:

1) Service providers we rely on to operate the business. This includes our communications and CRM platform, our payment processor, our email and text messaging providers, and our website host. These providers process information on our behalf and are bound to protect it.

2) Legal requirements. We may disclose information if required to do so by law, by court order, or to protect our legal rights or the safety of others.

3) Business changes. If the business is sold, transferred, or merged, customer information may be transferred as part of that transaction; we would notify you if this occurs.

Data Security

We take reasonable steps to protect the information you provide, including secure transmission and limited access. No method of transmission over the internet or electronic storage is 100% secure, however, and we cannot guarantee absolute security.

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.

Your Rights

You may request to access, correct, or delete the personal information we hold about you by contacting us at the information below. You may also opt out of marketing communications at any time. If you are a resident of a jurisdiction that grants additional privacy rights (such as California or the European Union), you may have additional rights under applicable law. Contact us to exercise them.

Cookies and Website Analytics

Our website may use cookies and similar technologies to operate the site, remember preferences, and understand how visitors use it. You can control cookies through your browser settings.

Third-Party Links

Our website may contain links to third-party sites (for example, social media platforms or partner businesses). We are not responsible for the privacy practices of those sites and encourage you to read their policies.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Significant changes will be communicated through the website or by email.

Contact Us

Questions about this Privacy Policy, or about the information we hold about you, can be directed to: